System Support Engineer | Malaysia

Job Description:
• Responsible for all Level 1 onsite and remote corrective and preventive services assigned territories & assigned schedule
• Ensure customer satisfaction with company’s after sales service by prioritizing issues based on severity and key customers
• Responsible for Footprints tickets creation / updates
• To guide/assist customers in resolving their issue via knowledge DB
• Ensure that issues are handled within the agreed service level agreement timeframe
• Issuance of service report
• Establish and maintain a lasting working relationship

Job Requirements:
• 4 – 6 years of professional experience in System Support
• Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent
• Working experience in Network, SQL, IIS
• Experience in ASP.net, C#, C++ is an added advantage
• Demonstrate strong problem skill set
• Demonstrate strong client handling skill set
• High level of self-discipline for remote work arrangements
• Excellent communication skills to coordinate with support L1 and L2 support teams in Malaysia KL and Singapore office
• Able to travel overseas and other states in Malaysia

This position will be based in Malaysia office.
Interested candidates are encouraged to apply online or submit your full resume to hr.wgtm@weikegaming.com